Technology Help Desk

Technology Help Desk

Teacher/Staff Support

Incident IQ (Work Order Submission)

Incident IQ is our online work order entry system used for Technology support requests.

Our system allows any authorized Hall County School employee the ability to enter a work order directly, and be able to electronically track it.

If prompted, please enter your Hall County credentials. (Firstname.Lastname@hallco.org and your password).

Click Here for IncidentIQ Login

To reset your password:

If you know your password, go to LaunchPoint Login and click Update Password

If you do not know your password, submit a work order (TBD link)

New Teachers – For your initial login credentials see your Principal

Name Changes – To change your name, login to Applitrack and complete the Employee Personal Information Change Form

Canvas Help Center

Canvas Instructor Quickstart Guide

Student Support

Canvas Help Center
Canvas Student Quickstart Guide

If you are unable to log into your account please contact your teacher. If your teacher is unable to help you, he/she will submit a support ticket.

For more information on other HCSD resources please see the HCSD Student Toolbox.

Chromebook Support
High School Chromebooks “Tips & Tricks” Tech Support

Parent Support

For information on how to set up a Canvas parent account please see the document linked below:

English Support Link

Spanish Support Link

If you need assistance logging in to Canvas please contact your child’s teacher.
For more information on other HCSD resources please see the HCSD Parent Toolbox.

Chromebook Support
High School Chromebooks “Tips & Tricks” Tech Support (ENG/SPA)

Teacher/Staff Support

Student Support

Parent Support

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